Great Support Begins With Great Mentors
When asked what makes an award-winning support team, the easy answer is to hire good people. Yet those good people don’t become great support people overnight. That takes training, experience and, in our case, great mentors who invest their time in helping good people rise to their full potential.
It’s a critical element in the Metalogix support formula. Recently at our Asia-Pacific (APAC) center in the Philippines, our great support staff celebrated Mentor Day, a day designed for turning the spotlight from support students to their mentors. It’s a way to not only say thanks for investing their time in creating better support staff but creating relationships that help the team support our clients.
The result is clear. Our staff is more like family and family goes beyond working together. Their commitment, innovation and sharing of knowledge will continue to support our vision and growth into the future. It doesn’t matter whether there is a significant amount of miles between the teams – it’s the commitment, dedication and practice of 'Support Without Walls' approach that we practice worldwide. Our APAC team has provided a few pictures commemorating the day where they recognize their mentors over the last year.