Optimize Your User Adoption Strategy for OneDrive
When was the last time you broke an old habit? Whether you used to bite your nails, obsessively scroll through Facebook, or procrastinate until the very last minute, we can all acknowledge that breaking a habit is difficult and tiring—no matter what! In fact, adopting a new habit to replace another makes it a bit easier to let go of the “old way of doing things.”
If you’re thinking about deploying a new platform or service, you need to consider exactly what you’re demanding from your users. Are you asking for them to replace the way things used to be with something unfamiliar? Or are you presenting them with a blessing in disguise? In many instances, rolling out a new platform or workflow demands a lot from its users, so fully understanding user adoption and operational change is crucial to the success of your migration.
User adoption is the baseline for measuring a successful deployment, so the question remains: how exactly do we ensure positive (or acceptable) user adoption? Read on to discover how to best optimize your user adoption strategy for OneDrive.
Understand Your Transition Management Strategy
First, let’s take a look at the last couple of years in the technology space: Teams, Groups, Sway, Stream, Planner, To Do, Bookings, SharePoint Online, OneDrive, Skype, and Office 365… to name a few. If we can’t possibly have a tailored plan and approach for each of these, then what will your transition management strategy be?
User adoption is never about “new technology.” Conversely, it’s about breaking old habits (or systems and processes) and replacing them with better, more efficient ones. In order for us to facilitate this change, we need to first empower our users with the necessary skills to be digitally literate, and the same goes for management and the company culture.
Ensure a Successful Technology Adoption
A successful technology adoption happens naturally when the user understands that:
- There is a need for change.
- The benefits of change have been sufficiently communicated.
- Training and support is available.
- Company culture fully enables the evolution.
Even among veteran OneDrive users are those who don’t know how to fully utilize all of the functionalities built into the system. If you want to on-board your users to a platform that they’re unfamiliar with, you need to help them become aware of OneDrive’s many features.
Explore New OneDrive Features
Since the majority of users are not self-learners, you can facilitate this adoption by creating a culture that addresses the importance of instruction and guidance. I personally follow “What’s New to Office 365” and “Office Blogs for OneDrive” to stay up to date; these are resources that you can push to your users for further support.
Here is just a sample of the newest OneDrive offerings that your organization can benefit from:
- Expiration dates on Sharing.
- Right-click and share from Explorer or Finder.
- Files on Demand: See all of your files and only sync if necessary.
- Add Scans directly from the File menu.
If you stay consistent with your communications and campaigns, you can build an environment of trust and reliability that will encourage your users to transition into (and come to love) OneDrive. By putting your users first, you will be rewarded with self-learners who cultivate continuous improvement and growth—all essential qualities to a healthy and happy organization!
Here’s your takeaway: If you’re hoping to on-board your users to OneDrive, think of what you’re demanding from them. Instead of forcing them to adopt a new platform, inspire them to recognize how much more efficient and effective OneDrive can be and allow your work culture to naturally catch up. Over time, you’ll notice old habits being broken and new systems and processes being implemented.
For more support, enjoy Essentials for Office 365 for free and discover how Metalogix can help you take control over your content management environment.
Tracy is a Microsoft MVP and an energetic, hyperactive adrenaline junkie who sees challenges and issues as opportunities and thrives on improving processes, environments and the general quality of life. Her broad knowledge about IT and Business gives her the ability to communicate on both levels and convey meaningful requirements and narrow the (ever present) gap between the two.