The advancement of consumer cloud apps into the content management space has enabled business users to implement, sometimes purchasing, solutions outside of IT’s projects and budget. This practice, called shadow IT, makes sense with the rapid evolution of these easy to use, convenient file sharing and social media tools. However, this process has also put organizations at risk, with uncontrolled access to organizations’ intellectual property or sensitive content.
Fortunately, I believe that 2017 will mark a turning point when business purchases for collaboration solutions outside of IT will become a thing of the past. This is because IT is moving into a service support role, evolving in the direction that people are now working while doubling down on security and the risks that content collaboration and these content collaboration bring to the organization.