Metalogix Honored for Delivering World-Class Customer Service, Named NorthFace ScoreBoard Award Winner for Third Consecutive Year
Omega's NFSB methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) at least four times during the year in such categories as technical support, field service, customer service and account management. The 37 NFSB recipients are companies who, based solely on survey responses from their own customers, achieved a consistent 4.0 or above out of a possible 5.0 or equivalent.
"The NorthFace ScoreBoard Award recognizes organizations, like Metalogix, who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, President and CEO of Omega. "In 2015, more than 275 projects, many international in scope, were audited from 71 companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success."
"Metalogix is again honored to receive the NorthFace ScoreBoard Award, for the third consecutive year," said Abe Peled, CEO, Metalogix. "Like Omega, we are firm believers in building relationships, not just closing sales. With this belief at its core, Metalogix has moved away from 'transactional customer service' and has instead invested significantly in a business model designed to ensure post sales customer success and lifetime value."
Omega will formally present the NFSB awards to recipients during ceremonies on May 26 at its SCORE Conference 2016, being held at the Seaport Boston Hotel and World Trade Center from May 25-27. For more information on how to qualify for the NorthFace ScoreBoard Award or to attend SCORE Conference 2016, please visit www.omegascoreboard.com or call (800) 711-5196.
Tweet this: .@Metalogix awarded @OmegaManagement NorthFace ScoreBoard Award for 3rd year running http://www.omegascoreboard.com/northface-scoreboard/customer-experience-management-award #World-class #Customer #Service
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee experience management strategy (CEM) programs that drive product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, key account retention strategies, win-back strategies, consulting and marketing of customer satisfaction results to stakeholders and the marketplace. To learn more, please visit: http://www.omegascoreboard.com/.
Metalogix is the premier provider of unified management software to migrate, manage and secure content across enterprise collaboration platforms. Over 20,000 clients trust Metalogix to optimize the availability, performance, and security of their content across the collaboration lifecycle. For more information visit us at www.metalogix.com or call us at +1 202.609.9100.