Sportif USA Reduces Email Management Costs While Transparently Automating Exchange Archiving Processes With Metalogix

November 07, 2011 | Washington DC

Overview

SharePoint is incorrectly recording the externalization state of certain documents that have been moved with SharePoint Explorer View (or WebDav). The end result is the document points to an externalized BLOB file but SharePoint has recorded it as residing in the content database (which it does not).

The following conditions can cause the issue to occur:

•SharePoint 2010 running StoragePoint
•Using EBS. RBS is not affected.
•Using “asynchronous” endpoints or profile
•Using a Size filter on the endpoint. Happens on documents under the size threshold – i.e. that were kept in content database.
•Document was cut/pasted or moved (not copied) to another folder using SharePoint’s
“Explorer View” function.

 
Symptoms

Certain documents are not retrievable or viewable when clicking on them in SharePoint. An “Unexpected error has occurred” message may display.

The SharePoint ULS logs and/or Event Viewer may show the following errors:

“Unable to read full interval from database”

“Background file fill operation caught exception: System.InvalidOperationException: Operation is not valid due to the current state of the object.”

Solution
-Download and install the following hotfix build of StoragePoint 3.3 as soon as possible:
http://storagepoint.metalogix.com/downloads/updates/3.3/StoragePoint2010_3_3_27.zip

This hotfix will work around the primary use-case that causes this issue – making it far less likely to occur.

-Download and run the following tool:
http://storagepoint.metalogix.com/downloads/EBSCorruptionScannerExtractor.zip

This tool will scan for and optionally fix this condition (if possible). The tool can be run daily or more frequently if needed.

-Turn off the StoragePoint Orphan BLOB Cleanup Job. This can be done by setting its schedule to Never on each profile’s Timer Jobs page.

Contacting Metalogix Support

If you have additional questions or require further clarification please contact the Metalogix support team using the phone numbers below or open a support request using our online portal.

Americas:1-877-450-8667 Option 1
Europe, Middle East, Africa, Asia and Asia Pacific:+42-123 301-4001
Web Portal/Support/Product-Support.aspx#ContactSupport
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