Compare Support Plans

Support Agreement Comparisons Standard Premium

Phone Support

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

24 x 7 x 365

Web Portal Support

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

24 x 7 x 365

Incident Response Based upon Severity

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

24 x 7 x 365

Severity 1 Priority Response

2 business hours 2 hours
24 x 7 x 365

Severity 2, 3, 4 Response

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

4-8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

Next Day Response for After Hours Non-emergency Requests

Yes Yes

Seamless Issue Escalation

Yes Yes

Microsoft Certified Support Representatives

Yes Yes
20 K
Happy Customers

The voice of our our 20,000 happy customers has shaped where we go from here.

99 pb
Data

We support over 99 PB (yes that’s petabytes) of SharePoint data.

5 x
Solutions

Migration is just one of 5 core solutions we offer to support the lifecycle of collaboration management.

97%
Satisfaction

97% of our customers are satisfied winning us the NorthFace ScoreBoard Award 4 years in a row.