Compare Support Plans

Support Agreement Comparisons Standard Premium

Phone Support

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

24 x 7 x 365

Web Portal Support

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

24 x 7 x 365

Incident Response Based upon Severity

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

24 x 7 x 365

Severity 1 Priority Response

2 business hours 2 hours
24 x 7 x 365

Severity 2, 3, 4 Response

8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

4-8 business hours

Mon-Fri: 8am-8pm EST
Mon-Fri: 8am-8pm PHT
Mon-Fri: 8am-8pm CEST

Next Day Response for After Hours Non-emergency Requests

Yes Yes

Seamless Issue Escalation

Yes Yes

Microsoft Certified Support Representatives

Yes Yes
20 K
Happy Customers

The voice of our our 20,000 happy customers has shaped where we go from here.

97%
Satisfaction

97% of our customers are satisfied winning us the NorthFace ScoreBoard Award 3 years in a row.

99 pb
Data

We support over 99 PB (yes that’s petabytes) of SharePoint data.

5 x
Solutions

Migration is just one of 5 core solutions we offer to support the lifecycle of collaboration management.